Evaluation of an ISP Services on Clients Satisfaction: The Case of World Web Limited (WWL)

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dc.contributor.authorNock, Grace Isbaya
dc.contributor.authorKASA, Matthias Gabriel
dc.date.accessioned2021-02-10T09:39:47Z
dc.date.available2021-02-10T09:39:47Z
dc.date.issued2010-05-07
dc.descriptionScholarly Communication and Information: Mentoring, Mastery and Modernization Held at the Nnamdi Azikiwe New Library Complex, University of Nigeria, Nsukkaen_US
dc.description.abstractClient’s satisfaction with internet service provider (ISP) was evaluated; the results revealed that most clients were introduced to particular ISPs by friends (51.7%) because of long customer relationship and proximity of an ISP to client’s facilitated choice (78.3%). Response on satisfactions rating of ISPs services were relative; it ranged from service charge (49.2%), number of hour’s charge (35.7%), years of service as ISP (64.3%) and technical support service effectiveness (21.4%). Even though clients are satisfied with effective and appropriate services by ISPs, the study revealed that most ISPs do not have any form of appraisal unit and therefore recommends that ISPs should assign and support a responsive client’s evaluation unit that appraises services from client’s points, maintaining consistent connectivity, sale and installation of the right bandwidth as guarantee for patronage while making profit.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/12331
dc.language.isoenen_US
dc.subjectEvaluation of an ISP Services,en_US
dc.subjectClients Satisfaction,en_US
dc.subjectCase of World Web Limiteden_US
dc.titleEvaluation of an ISP Services on Clients Satisfaction: The Case of World Web Limited (WWL)en_US
dc.typePreprinten_US
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