COMMUNICATION SYSTEM AND ITS EFFECT ON PERFORMANCE A CASE STUDY OF OFFICE OF THE SECRETARY TO THE STATE GOVERNMENT ADAMAWA STATE

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dc.contributor.authorMAKEN, ELIZABETH PHILIP
dc.date.accessioned2014-03-05T11:09:43Z
dc.date.available2014-03-05T11:09:43Z
dc.date.issued1998-06
dc.descriptionA THESIS SUBMITTED TO THE POSTGRADUATE SCHOOL AHMADU BELLO UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT FOR THE AWARD OF MASTER OF PUBLIC ADMINISTRATION (MPA)en_US
dc.description.abstractThe study was undertaken to find out the effect of communication system on performance. Communication plays a vital role being the life wire of any organisation its importance in an organisation can be likened to the circulation of blood in animals. Although several problems can effect performance in a work place the researcher had singled out the effect of communication. To this end, problems affecting the communication process between superiors and subordinates were examined. Other areas covered by the study were the medium of communication and the role of informal communication. In Chapter Two, the work of the other authors was reviewed in order to acquaint the reader with the state of knowledge in the field. In Chapter Three, the organisation under study i.e. Secretary to the State Government Office was examined. The findings of the study revealed that several problems affect the communication process between superiors and subordinates. Those identified were language barrier, mood, attitude/behaviour, confidence, prejudices/biases and physical distance. The media of communication was discovered not to be quite effective. Face to face communication was rated to be the most effective means whereas the file which is synonymous to an office was rated second among other medium. Informal communication was not adequately utilised to supplement the formal channels. Staff members were not given enough avenues to interact informally, so as to facilitate communication on a formal basis in the office. Finally some suggestions were put forward to improve the communication system in the secretary to the State Government Office, Yolaen_US
dc.identifier.urihttp://hdl.handle.net/123456789/3288
dc.language.isoenen_US
dc.subjectCOMMUNICATION,en_US
dc.subjectSYSTEM,en_US
dc.subjectEFFECT,en_US
dc.subjectPERFORMANCE,en_US
dc.subjectCASE STUDY,en_US
dc.subjectOFFICE,en_US
dc.subjectSECRETARY,en_US
dc.subjectSTATE GOVERNMENT,en_US
dc.subjectADAMAWA STATEen_US
dc.titleCOMMUNICATION SYSTEM AND ITS EFFECT ON PERFORMANCE A CASE STUDY OF OFFICE OF THE SECRETARY TO THE STATE GOVERNMENT ADAMAWA STATEen_US
dc.typeThesisen_US
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