THE EFFECT OF TRAINING IN AUTOMATED OFFICE EQUIPMENT ON SECRETARIES' JOB PERFORMANCE
THE EFFECT OF TRAINING IN AUTOMATED OFFICE EQUIPMENT ON SECRETARIES' JOB PERFORMANCE
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Date
1996-10
Authors
EMMANUEL, ADEKUNLE AROMOLARAN
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Abstract
This study was designed to provide information that
might be useful for secretaries-in-training and secretaries
already working in either the private or public sector or in
the parastatals in appreciating the need for the acquisition
of automated skill training in performing office tasks.
The population of this study consisted of 200
secretaries who have been using manual typewriters in their
respective offices. The sample of the study consisted of 40
secretaries, randomly selected, adopting the simple random
sampling technique from the above population.
The study determined the effect of training in automated
office* equipment on secretaries' job performance.
The treatment was the introduction of the experimental
group to Information Processing on IBM Wheelwriter 50
Series II Electronic Typewriters.
The results of the study indicated that secretaries who
acquired automated skill training were able to produce
mailable correspondence faster and more accurately on
electronic typewriters than secretaries who did not acquire
automated skill training. Moreover, being a male or a female
secretary is not a barrier in acquiring automated skil
training. It was also established that a secretary who has
been making use of manual typewriter for a long time can
still acquire automated skill training. Age was not an
impediment for the acquisition of automated skill training.
It was recommended that:
1. Emphasis should be placed upon hands-onexperience
in automated office equipment
by secretaries-in-training, while on-the-job
training facilities should be provided for
secretaries trained with manual typewriters
to enable them fit into their new work
environment - automated office.
2. Maintenance workshop should also be
established in every school where automated
office equipment is mounted for their proper
care and maintenance.
3. Secretarial studies teachers should also
be current about the development and improvement
in the area of automated office equipment.
Description
A THESIS SUBMITTED
TO THE POSTGRADUATE SCHOOL
AHMADU BELLO UNIVERSITY, ZARIA
IN PARTIAL FULFILLMENT
OF THE REQUIREMENTS
FOR THE DEGREE OF
DOCTOR OF PHILOSOPHY
IN
BUSINESS EDUCATION
FACULTY OF EDUCATION
AHMADU BELLO UNIVERSITY, ZARIA
OCTOBER, 1996
Keywords
TRAINING,, AUTOMATED OFFICE, EQUIPMENT,, SECRETARIES',, JOB PERFORMANCE