THE IMPACT OF TRAINING AND DEVELOPMENT ON WORKERS' PRODUCTIVITY: A CASE STUDY OF NATIONAL MARITIME AUTHORITY. LAGOS
THE IMPACT OF TRAINING AND DEVELOPMENT ON WORKERS' PRODUCTIVITY: A CASE STUDY OF NATIONAL MARITIME AUTHORITY. LAGOS
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Date
1994-06
Authors
KUSARI, ADANKO MUKTAR
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Abstract
ABSTRACT
Manpower development and training helps to identify any future divergence and
thereby forewarn the decision makers to devise measures to prevent low
productivity as a result of unskilled human resources.
A shipping industry like the National Maritime Authority Lagos, by the nature of
the services it renders attracts a lot of clients. This variety of clients creates the
need for expert handling of its services to be able to get the required skilled
manpower in the open labour market since different categories of skilled staff
must be used, people must be employed to meet up this challenge and given as
much training as possible.
This study attempts to evaluate the impact of training and development on workers'
productivity using the company as a case study. In pursuance of this study, the
research period covers from 1990 to 1995, while the objectives of the study is to
critically examine training and development tools and to determine the methods
of development instituted by the management of NMA and test their workability.
Employees who have not received adequate training lack the necessary confidence
to carry out jobs and there is bound to be constant errors and misunderstandings
with their superiors or colleagues.
Therefore, the following findings have been drawn from the study: Up till now the
company is very unstable, this is largely associated with under-staffing and
constant policy changes by the management; the management staff attitude towards
training is negative; and also the company policy on training is discriminative in
nature since only technicians and engineers are given more preference to the
detriment of other categories of the company's personnel.
As a result of such trend, many staff wishing for progress resigned their
appointment for other organisations even when the salary grade levels are the same
or even less.
Description
A RESEARCH PROJECT PRESENTED TO THE DEPARTMENT OF BUSINESS
ADMINISTRATION, FACULTY OF ADMINISTRATION, AHMADU BELLO
UNIVERSITY, ZARIA IN PARTIAL FULFILMENT OF THE
REQUIREMENT FOR THE AWARD OF THE MASTER OF
BUSINESS ADMINISTRATION (MBA) DEGREE
Keywords
IMPACT,, TRAINING,, DEVELOPMENT,, WORKERS',, PRODUCTIVITY,, CASE STUDY,, NATIONAL,, MARITIME,, AUTHORITY,, LAGOS