EVALUATION OF QUALITY OF SERVICE KEY PERFORMANCE INDICATORS FOR M-TEL NETWORK OF AREA VI KADUNA
EVALUATION OF QUALITY OF SERVICE KEY PERFORMANCE INDICATORS FOR M-TEL NETWORK OF AREA VI KADUNA
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Date
2008-02
Authors
ABDULLAHI, SALISU UMAR
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Abstract
The thesis involves the evaluation and selection of appropriate Key Performance
Indicators (KPIs) to improve network performance. This thesis studies the key
performance indicators of M-tel Network, (Area VI Kaduna), the Base Station
Controller (BSC) is considered with particular emphasis on peak period by
processing and analyzing the Network KPIs recorded. In network improvement it
is exceptionally important to determine what the critical system metrics are or key
factors that need to be monitored to determine what is simply the quality to meet
or if possible exceed the expectations of the subscribers. The data on the network
has been analyzed which revealed that, the network was found to be prone to
down time as a result of over reliance on Nigerian Telecommunications (NITEL)
transmission. The implication of the results show gradual decline in subscriber
base, frequent call drops and handover failure as a result of frequent power
outage. Appropriate suggestions necessary to improve the Network for optimal
performance were discussed and recommendation made.
Description
A THESIS SUBMITTED TO THE DEPARTMENT OF
ELECTRICAL ENGINEERING, AHMADU BELLO
UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT OF
THE REQUIREMENT FOR THE AWARD OF A
MASTER OF SCIENCE (M.Sc) DEGREE IN
ELECTRICAL ENGINEERING
FEBRUARY 2008
Keywords
EVALUATION,, QUALITY OF SERVICE,, KEY PERFORMANCE,, INDICATORS,, M-TEL NETWORK,, AREA VI KADUNA.