EVALUATING SERVICE DELIVERY PERFORMANCE OF WATER UTILITIES IN KADUNA STATE WATER BOARD, NIGERIA
EVALUATING SERVICE DELIVERY PERFORMANCE OF WATER UTILITIES IN KADUNA STATE WATER BOARD, NIGERIA
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Date
2013-02
Authors
AJIBIKE, AJIBOLA MORUFU
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Abstract
This study assesses the operational management and efficiency of water supply schemes in
Kaduna State using a performance indicator called “Service Standard Performance Metrics
(SPEM)”and SWOT analysis. The three water treatment plants in Kaduna metropolis were
visited. Detailed evaluations were carried out for the schemes using some aspects of
technical, financial, human resources and institutional performance indicators. The
benchmarking approach was used for the evaluation of the service delivery performance
and the results obtained for the performance were compared with other developed
countries. The results clearly show that unaccounted for water, billing efficiency and cash
operating ratio are still the major problem of these schemes. Averagely, the service
coverage for the entire state is 27%, which is very low and the average service coverage
for the Kaduna metropolis is 71%. The average unaccounted for water for the entire state is
47% and 52% for the three schemes in the Kaduna metropolis. This indicates that more
than 40% of the water treated is being lost either through illegal connection or through pipe
burst. The duration of supply is less than 24hrs. The cost recovery for the metropolis is
22% at N21/m3 as against production cost of N93.50/m3. Involvement of the private
sector participation was suggested in the study for effective performance of the service
delivery.
Description
A DISSERTATION SUBMITTED TO THE SCHOOL OF POSTGRADUATE
STUDIES AHMADU BELLO UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT
FOR THE AWARD OF DOCTOR OF PHILOSOPHY IN WATER RESOURCES
AND ENVIRONMENTAL ENGINEERING
DEPARTMENT OF WATER RESOURCES AND ENVIRONMENTAL
ENGINEERING, AHMADU BELLO UNIVERSITY, ZARIA, NIGERIA
FEBRUARY, 2013
Keywords
EVALUATING,, SERVICE,, DELIVERY,, PERFORMANCE,, WATER,, UTILITIES,, KADUNA, STATE, WATER,, BOARD,, NIGERIA.