PERFORMANCE APPRAISAL IN THE BANKING INDUSTRY
PERFORMANCE APPRAISAL IN THE BANKING INDUSTRY
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Date
2000-12
Authors
GABRIEL, DUBUKUMAH MAMMAN
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Abstract
Abstract
Historically, performance appraisal is believed to have originated mainly in the
public sector of employment - the armed forces and the Civil Service. Now, formal
schemes of performance appraisal are widely used in the majority of work
organizations in both public and private sectors. The banking sector in Nigeria is no
exception. The banking sector in Nigeria, which is becoming more and more
competitive, should find the employee appraisal system a veritable tool for retaining
high performing employees with the potential of helping to attain the goals and
objectives of banks. It is in line with this reason that the system of performance
appraisal of Afribank Nigeria Plc is brought under focus in this study to highlight the
various problems associated with it and to recommend better ways of ensuring that
the best results are attained as much as possible. One way of testing the efficacy of
the current system of performance appraisal of the bank was to test the linear
correlation between staff strength and lurnover of the bank on one hand and the staff
related cost and the profit after tax on the other hand. Both correlation coefficients
were validated with the use of t-tests. Certain problems, which characterize the
current appraisal system, are the prevalence of recency effect and average ratings
given by appraisers. The appraisal system should be remodeled in such a way that it
is a continuous evaluation exercise throughout the year and not just once or twice in
a year, as is the case currently. Once an employee's standard of performance drops
below a certain minimum, he should be so informed by his/her manager. The
collective average of such ratings should be the foundation for arriving at such a
thorough personnel decision. This will ensure that managers' have sufficient and
substantial evidence to support personnel related suggestions on their subordinates to
the human resources department of the bank. This will also assist managers to break
away from the anger of their subordinates rather than giving them average ratings as
an escape route.
Description
BEING A PROJECT SUBMITTED TO THE POSTGRADUATE
SCHOOL OF AHMADU BELLO UNIVERSITY, /ARIA
IN PARTIAL FULFILLMENT OF THE AWARD
OF MASTER OF BUSINESS ADMINISTRATION (MBA) DEGREE
DEPARTMENT OF BUSINESS ADMINISTRATION
FACULTY OF ADMINISTRATION,
AHMADU BELLO UNIVERSITY, ZARIA.
Keywords
PERFORMANCE,, APPRAISAL,, BANKING,, INDUSTRY,, CASE,, STUDY,, AFRIBANK,, NIGERIA