ASSESSMENT OF TOTAL QUALITY MANAGEMENT IN BANKING INDUSTRY THE CASE STUDY OF FIRST BANK OF NIGERIA PLC

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dc.contributor.authorBICHI, ABDULKADIR ABBASS
dc.date.accessioned2014-02-27T09:18:02Z
dc.date.available2014-02-27T09:18:02Z
dc.date.issued1999-06
dc.descriptionA PROJECT SUBMITTED TO THE POSTGRADUATE SCHOOL, AHMADU BELLO UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION (MBA). DEPARTMENT OF BUSINESS ADMINISTRATION FACULTY OF ADMINISTRATION AHMADU BELLO UNIVERSITY, ZARIA.en_US
dc.description.abstractThis is an indepth study of the concept of Total Quality Management as it relates to the banking industry with First Bank of Nigeria Plc as a case study. In order to have an insight into the nature of its activities, the study gave brief narrations on the history, organisational structure and the performance of FBN Pic one of the oldest bank in the country. To give direction to the purpose of this research, measures of financial performance, level of implementation of TQM at FBN Plc customer satisfaction were determined from field survey. it was thus observed from the research that indeed the implementation of TQM of First Bank Plc has been successful. Be that as it may, management is net relenting but feels that there is so much to accomplish in an environment where threats keep mounting.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/2834
dc.language.isoenen_US
dc.subjectASSESSMENT,en_US
dc.subjectTOTAL,en_US
dc.subjectQUALITY,en_US
dc.subjectMANAGEMENT,en_US
dc.subjectBANKING INDUSTRY,en_US
dc.subjectCASE STUDY,en_US
dc.subjectFIRST BANK,en_US
dc.subjectNIGERIAen_US
dc.titleASSESSMENT OF TOTAL QUALITY MANAGEMENT IN BANKING INDUSTRY THE CASE STUDY OF FIRST BANK OF NIGERIA PLCen_US
dc.typeThesisen_US
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