DIGITAL LITERACY SKILLS, KNOWLEDGE MANAGEMENT PRACTICES AND INNOVATIVE SERVICE DELIVERY IN UNIVERSITY LIBRARIES IN NORTH - WEST, NIGERIA
DIGITAL LITERACY SKILLS, KNOWLEDGE MANAGEMENT PRACTICES AND INNOVATIVE SERVICE DELIVERY IN UNIVERSITY LIBRARIES IN NORTH - WEST, NIGERIA
No Thumbnail Available
Date
2024
Authors
MUSA, Shittu
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
The benefits of innovative service delivery in the libraries include enhanced user experience,
increased efficiency on information retrieval and access to resources by users. Studies have
established that innovative service delivery in many university libraries in North-West,
Nigeria is low. Digital literacy skills (photo-visual, reproduction, branching, socio-emotional,
information literacies) and knowledge management practices (knowledge creation,
knowledge sharing, and knowledge application) have been established as factors that enhance
innovation. However, there is scarce empirical evidence on the combined influence of digital
literacy skills and knowledge management practices on innovative service delivery in
libraries in North-West, Nigeria. Therefore, this study investigated the influence of digital
literacy skills and knowledge management practices on innovative service delivery in
university libraries in North-West, Nigeria.
Survey research design was adopted for the study. The population comprised 452 academic
librarians in federal, state and private universities in North-West, Nigeria. Krejcie and
Morgan table was used to determine the sample size of 210. A structured and validated
questionnaire was used for data collection. Cronbach‟s alpha reliability coefficients for the
constructs ranged from 0.77 to 0.85. Response rate of 93% was achieved. Data were analyzed
using descriptive and inferential (simple linear and multiple regression) statistics at 5% level
of significance.
Findings revealed that digital literacy skills and knowledge management practices had a joint
significant influence on innovative service delivery (Adj.R2 = 0.64, F (8, 195) = 172.62, p <
0.05) in university libraries in North-West, Nigeria. Digital literacy skills (Adj.R2 = 0.58, F
(5, 195) = 272.42, p < 0.05), and knowledge management practices (Adj.R2 = 0.60, F (3,
195) = 292.98, p < 0.05) had a positive significant influence on innovative service delivery.
Knowledge management indicators: knowledge creation (β = 3.03, t = 4.87, p < 0.05) and
knowledge application (β = 0.86, t = 1.99, p < 0.05) had significant influence on innovative
service delivery, while knowledge sharing (β = 0.89, t = 1.60, p > 0.05) had insignificant
influence on innovative service. Also, digital literacy indicators: photo-visual literacy skill (β
= 1.22, t = 2.56, p < 0.05), branching literacy skill (β = 1.52, t = 2.87, p < 0.05) and socioemotional
literacy skill (β = 1.32, t = 3.77, p < 0.05) had significant influence on innovative
service delivery. However, Information literacy skill (β = 0.04, t = 0.09, p > 0.05) and
reproduction literacy skill (β = -0.51, t = -1.11, p > 0.05) had no significant influence on
innovative service delivery.
The study concluded that digital literacy skills and knowledge management practices
enhanced innovative service delivery in university libraries in North-West, Nigeria. The
study recommended that knowledge sharing should be encouraged by the library
managements. Also, training in emerging technology should be prioritized to enhance the
relevance of librarians.
Keywords: Digital literacy skills, Innovation, Innovative service delivery, Knowledge
management practices, Service delivery
Word Count: 497
Description
Keywords
Citation
THESIS SUBMITTED IN THE DEPARTMENT OF INFORMATION RESOURCES MANAGEMENT SCHOOL OF MANAGEMENT SCIENCES IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF DOCTOR OF PHILOSOPHY BABCOCK UNIVERSITY, ILISHAN REMO, OGUN STATE, NIGERIA