ASSESSMENT OF UTILIZATION AND SATISFACTION WITH PRIMARY HEALTHCARE SERVICES AMONG WOMEN OF CHILDBEARING AGE IN PLATEAU STATE, NIGERIA
ASSESSMENT OF UTILIZATION AND SATISFACTION WITH PRIMARY HEALTHCARE SERVICES AMONG WOMEN OF CHILDBEARING AGE IN PLATEAU STATE, NIGERIA
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Date
2023-06
Authors
FIDELIS, Jelkyes Yerse
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Abstract
Primary healthcare service in Nigeria isbeen distributed to the grassroots level in order to provide
a door step access to healthcare services for individuals and families living within the rural areas
of the country. Primary healthcare facilities and trained human resources are made available by
the government for every local government area to serve as the first level of contact between the
people and the healthcare system and to provide integrated healthcare services for health
promotion in Nigeria. Utilisation of healthcare services and being satisfied with the services
rendered will contribute greatly to addressing most of our existing health challenges. Hence,
the purpose of this study was to assess utilization and satisfaction with primary healthcare
services among women of childbearing age in Plateau State, Nigeria. To achieve this purpose a
descriptive survey research design was adopted for the study. The population for this study
consist of 321,506 of women of childbearing age in Plateau State. A sample of 420 women of
childbearing age was used for the study. This was achieved through a multi-stage sampling
procedure which comprised of stratified, simple random, systematic, purposive and proportionate
sampling techniques. A researcher‘ developed questionnaire was used for data collection. Out of
the 420 copies of the questionnaire distributed in the field 409 (97.4%) were retrieved and
considered valid for analyses. Descriptive statistics of frequencies and percentages were used to
describe the demographic characteristics of the respondents. Mean and standard deviations were
used to answer the research questions. Inferential statistics of one-sample t-test was used to test
formulated hypotheses1, on utilisation of primary healthcare units by women of childbearing
(WCBA) age in Plateau State.2, on satisfaction with primary healthcare services among WCBA
in plateau state and 3, on the types of primary healthcare services rendered to WCBA in Plateau
State Primary Healthcare Units while Pearson Product Moment Correlation were used to test the
formulated hypotheses 4, on the relationship between utilisation and satisfaction with PHC
services among WCBA in Plateau State, Nigeria.The results of the study revealed that, utilization
of healthcare services provided by Primary Health Care units for women of childbearing age in
Plateau State, Nigeria is significant (p = 0.000). Satisfaction with primary healthcare services
among women of childbearing age in Plateau State, Nigeria is significant (p = 0.000). Healthcare
services provided by Primary Health Care centres for women of childbearing age in Plateau
State, Nigeria are significant (p = 0.000). There is a significant relationship between utilization
and satisfaction of primary healthcare services among women of childbearing age in Plateau
State, Nigeria (p = 0.000). It was therefore concluded that women of childbearing age in Plateau
state utilize health care services provided by Primary Health Care Centres. That women of child
bearing age in Plateau State are satisfied with healthcare services rendered at the primary health
centres. Based on the following conclusions, it was recommended thathealth educators should
intensify their enlightenment/education campaigns on Maternal and child care so as to encourage
women of child bearing age in the state to sustain the existing utilization of health care services
provided by primary health care centres in the state, all the Hypotheses were tested at 0.05 level
of significance.
Description
A DISSERTATION SUBMITTED TO THE SCHOOL OF POSTGRADUATE STUDIES,
AHMADU BELLO UNIVERSITY ZARIA, IN PARTIAL FULFILLMENT OF THE
REQUIREMENTS FOR THE AWARD OF MASTER DEGREE IN HEALTH
EDUCATION
DEPARTMENT OF HUMAN KINETICS AND HEALTH EDUCATION,
FACULTY OF EDUCATION,
AHMADU BELLO UNIVERSITY,
ZARIA, NIGERIA