EFFECTIVENESS OF COMMUNICATION ON STAFF PERFORMANCE IN AN ORGANISATION: A STUDY OF NIGERIAN TELEVISION AUTHORITY (N.T.A.), KADUNA
EFFECTIVENESS OF COMMUNICATION ON STAFF PERFORMANCE IN AN ORGANISATION: A STUDY OF NIGERIAN TELEVISION AUTHORITY (N.T.A.), KADUNA
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Date
2013
Authors
BAKO, ZAMBRANG JANE
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Abstract
This study is entitled "The Effectiveness of Communication on Staff
Performance in an Organisation: A Study of Nigerian Television Authority
(N.T.A) Kaduna". It is obvious in most organisations that ineffective
communication brings about poor working relationship, suspicion as well
as conflict which to a large extent affects performance within the
organisation. This study was conducted for the purpose of assessing the
system of communication in organisations as well as identifying ways in
which relationships between management and other staff of the Nigerian
Television Authority (N.T.A.),Kaduna can be improved to bring about good
working relationship and greater performance. Two hypotheses were
formulated. The first hypothesis which states thus: "That performance in
N.T.A. Kaduna is affected by ineffective communication was accepted while
the second which states that hierarchical channel of communication causes
delay in decision making was rejected. The study employed the survey
method. That is, both primary and secondary data were used. The findings
from the study shows that effective communication enhances performance
and brings about effectiveness and efficiency, while ineffective
communication leads to negative attitude to work as well as ineffectiveness
and inefficiency. In addition, hierarchical communication helps in achieving
set goals as it enhances checks and balances within the organisation. At the
end of the study, it was recommended among other thins that dialogue and
meetings should be encouraged so that employees will have a sense of
belonging and so put in their best in their jobs and work towards the
attainment of organisation's success.
Description
BEING A THESIS PRESENTED TO THE DEPARTMENT
OF PUBLIC ADMINISTRATION, AHMADU BELLO
UNIVERSITY, ZARIA IN PARTIAL FULFILMENT OF
THE REQUIREMENT FOR THE AWARD OF MASTER OF
SCIENCE (MSC) IN PUBLIC ADMINISTRATION
Keywords
COMMUNICATION,, STAFF PERFORMANCE ,, ORGANISATION: