PERCEPTION OF POSTGRADUATE STUDENTS ON REFERENCE SERVICES OF KASHIM IBRAHIM LIBRARY, AHMADU BELLO UNIVERSITY, ZARIA

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dc.contributor.authorYABANET, LOIS
dc.date.accessioned2017-10-17T08:07:40Z
dc.date.available2017-10-17T08:07:40Z
dc.date.issued2016-11
dc.descriptionA DISSERTATION SUBMITTED TO THE SCHOOL OF POSTGRADUATE STUDIES, AHMADU BELLO UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A MASTERS DEGREE IN LIBRARY AND INFORMATION SCIENCE DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE FACULTY OF EDUCATION AHMADU BELLO UNIVERSITY ZARIA - NIGERIAen_US
dc.description.abstractReference services are services rendered to students by a library in order to provide information resources for its teeming users. This study examined the perception of postgraduate students on the reference service of Kashim Ibrahim Library of Ahmadu Bello University, Zaria. For the purpose of this study, four research questions and four research objectives were postulated. Qualitative research design was used to gather data necessary to answer the research questions. Convenience purposive sampling was used to select the seven (7) interviewees from three faculties. An inductive approach was done with the aid of Nvivo software which yielded one hundred and twenty codes, seven major categories and three sub-categories. The findings from the study revealed amongst others that some postgraduate students saw the library as being adequate on first glance and hence want to come back and visit the library as they attributed to their serenity, quiet, calm and spacious and big nature of the libraries. It was concluded that approachability, interest, listening, accuracy, search and follow-up which are constructs of Durrance‟s theory are very important in the information service unit as it will either encourage or discourage the user from making use of the information service unit of the libraries. It was recommended amongst others that sitting arrangements, lighting systems and unavailable/insufficient internet service ports should be improved upon.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/9287
dc.language.isoenen_US
dc.subjectPERCEPTIONen_US
dc.subjectREFERENCE SERVICES,en_US
dc.subjectKASHIM IBRAHIM LIBRARY,en_US
dc.subjectPOSTGRADUATE STUDENTS,en_US
dc.subjectAHMADU BELLO UNIVERSITY, ZARIA
dc.titlePERCEPTION OF POSTGRADUATE STUDENTS ON REFERENCE SERVICES OF KASHIM IBRAHIM LIBRARY, AHMADU BELLO UNIVERSITY, ZARIAen_US
dc.typeThesisen_US
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