AN EVALUATION OF CUSTOMERS' SATISFACTION IN THE BANKING INDUSTRY IN NIGERIA, A COMPARATIVE STUDY OF SELECTED BANKS IN KADUNA METROPOLIS BY IDAKWOJI ISAAC ACHIMUGU OCTOBER,

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dc.contributor.authorIDAKWOJ, ISAAC ACHIMUGU
dc.date.accessioned2014-02-18T09:47:41Z
dc.date.available2014-02-18T09:47:41Z
dc.date.issued1994-10
dc.descriptionBY IDAKWOJI ISAAC ACHIMUGU OCTOBER, 1994.en_US
dc.description.abstractThis thesis is an attempt at examining the services that are rendered to customers by the banking industry with a view to determining whether they are satisfied or not. It is also aimed at assisting bankers in knowing their responsibilities to their customers and in assisting customers to know their rights and obligations. The choice of the topic of this research study was motivated by the need to look into the incessant complaint of poor customers' services in the banking industry and the quest for more knowledge on banker - customer relationships. The relationships between a banker and a customer have been examined with a view to highlighting the point at which a legal relation is created. The law and practice of banking impose some duties on the bankers and customers alike, and any breach of those duties can attract court action. The research study examined different categories of customers in order to clearly distinguish the rights of each of them. If both parties know their rights, duties and/or obligations, the problem of poor customers service will be reduced. The symptoms of poor customers' service and their effects on the bank as well as the benefits of good customers service have been highlighted. Finally, the research study made useful recommendations which if implemented, would usher in better customer/banker relationships that may result at efficiency and satisfaction to both parties (customers and bankers) and thereby increasing the profitability of banks in Nigeria.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/1856
dc.language.isoenen_US
dc.subjectEVALUATIONen_US
dc.subjectCUSTOMERS' SATISFACTION,en_US
dc.subjectBANKING INDUSTRY,en_US
dc.subjectNIGERIAen_US
dc.subjectCOMPARATIVE STUDY,en_US
dc.subjectSELECTED BANKSen_US
dc.subjectKADUNA METROPOLIS.en_US
dc.titleAN EVALUATION OF CUSTOMERS' SATISFACTION IN THE BANKING INDUSTRY IN NIGERIA, A COMPARATIVE STUDY OF SELECTED BANKS IN KADUNA METROPOLIS BY IDAKWOJI ISAAC ACHIMUGU OCTOBER,en_US
dc.typeThesisen_US
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