MARKETING QUALITY SERVICES: (A CASE STUDY OF NATIONAL ELECTRIC POWER AUTHORITY (NEPA), DALA DISTRICT, KANO)

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dc.contributor.authorKARIK, YUSUF
dc.date.accessioned2014-02-11T08:58:11Z
dc.date.available2014-02-11T08:58:11Z
dc.date.issued1997-05
dc.descriptionA PROJECT SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTERS OF BUSINESS ADMINISTRATION SUBMITTED TO THE POSTGRADUATE SCHOOL, AHMADU BELLO UNIVERSITY, ZARIA.en_US
dc.description.abstractIt is generally believed that the quality of services of National Electric Power Authority falls below expectation. This study is carried out to examine the quality of these services and the reason(s) that hinders the organisation (NEPA) from meeting the electricity requirement of the country in general which is a major impediment to industrial and economic development. Therefore, any meaningful attempt towards achieving economic development in the country must first of all find ways and means to tackle the problem of inadequate power supply. This study therefore examines the activities of National Electric Power Authority, Dala District, Kano and its efforts to tackle the unstable power supply which has negatively affected her customers. The need for stable power supply in the country in general cannot be overemphasized. There is an urgent need to have power supply at all times. This will bring about customer satisfaction and an overall improvement in the economic development of the country which will in turn lead to rise in the standard of living in the country.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/1010
dc.language.isoenen_US
dc.subjectMARKETINGen_US
dc.subjectQUALITYen_US
dc.subjectSERVICESen_US
dc.titleMARKETING QUALITY SERVICES: (A CASE STUDY OF NATIONAL ELECTRIC POWER AUTHORITY (NEPA), DALA DISTRICT, KANO)en_US
dc.typeThesisen_US
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