THE PERFORMANCE OF PUBLIC CORPORATIONS IN NATIONAL DEVELOPMENT : A STUDY OF NITEL PLC
THE PERFORMANCE OF PUBLIC CORPORATIONS IN NATIONAL DEVELOPMENT : A STUDY OF NITEL PLC
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Date
2014-03-26
Authors
EGWUATU, LYNDA CHINAELO
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Abstract
The issue of the proper role of public corporations in a developing society has
always been a burning one especially as public corporations are seen as vital agents not
only for national development but also for the development of wealth and resources.
Of specific interest in this study was to evaluate the extent to which NITEL Plc
has met with the targets set by its enabling laws with a view to ascertaining its
effectiveness within this period of dwindling natural resources. For the purpose of
analysis, two hypotheses were constructed and tested viz:
a) Poor management style has resulted in NITEL's inability to acquire and maintain
good facilities; overstaffing; and the engagement of poorly qualified and skilled
staff.
b) The inability of NITEL to generate enough resources has limited its contributions
to National Development.
In addition, aspects like the quality of services provided, academic/professional
qualifications of staff and their personnel policies involved in the effective performance
of NITEL were examined. The findings in this study show that all the hypotheses
postulated were rejected suggesting that NITEL Plc has done quite well viz-a-viz national
development.
The findings also reveal that although NITEL has been able to achieve some of
its objectives, there is still a lot of room for improvement. The company is still
confronted with a series of human and operational problems such as staff indiscipline,
inadequate supply of services to meet demand and illegal connections to the network etc.
At the end of the study, recommendations were advanced. In view of the various
problems impeding NITEL's smooth and efficient operation as revealed by this study,
it is recommended that the entire work force of NITEL should re-dedicate themselves to
the maintenance of very good telecommunication services. This means that NITEL staff
should be much more dedicated to their job, so as to realise organisational goals.
NITEL should strive to increase the total number of digital exchanges and
continue to make telecommunication services readily available to people. These and
many other recommendations were advanced following our findings and hopefully, the
management of NITEL would find them useful.
Description
A THESIS SUBMITTED TO THE POSTGRADUATE SCHOOL, AHMADU
BELLO UNIVERSITY ZARIA, IN PARTIAL FULFILLMENT
OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE
OF MASTER OF PUBLIC ADMINISTRATION (M.P.A.)
DEPARTMENT OF PUBLIC ADMINISTRATION
FACULTY OF ADMINISTRATION
AHMADU BELLO UNIVERSITY
ZARIA
Keywords
PERFORMANCE,, PUBLIC,, CORPORATIONS,, NATIONAL DEVELOPMENT,, NITEL PLC