THE QUALITY OF INTRA URBAN PASSENGER BUS SERVICES IN ZARIA, KADUNA STATE, NIGERIA

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dc.contributor.authorASOGWA, Okechukwu Herbert
dc.date.accessioned2017-01-24T07:47:31Z
dc.date.available2017-01-24T07:47:31Z
dc.date.issued2016-01
dc.descriptionA DISSERTATION SUBMITTED TO THE SCHOOL OF POSTGRADUATE STUDIES, AHMADU BELLO UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A MASTER DEGREE IN TRANSPORT MANAGEMENT DEPARTMENT OF GEOGRAPHY, FACULTY OF SCIENCE AHMADU BELLO UNIVERSITY, ZARIA, NIGERIAen_US
dc.description.abstractRegardless of the vital role that intra urban transportation play in any urban area, their services are frequently insufficient to meet passengers demand and services for their daily commuting. This study assesses the quality of intra urban passenger bus services in Zaria urban area, Nigeria, taking into recognition the perception of passengers. The specific objectives were to map the area coverage and route of intra urban passenger bus services, estimate the average walking distance, waiting time, passenger‟s access to areas of bus pick up and alight points, determine the passenger bus service quality attributes that influence passenger satisfaction and transportation problems encountered by passengers and investigate the passengers‟ perception on the quality of bus services in the study area. A purposive sampling technique was used in the administration of questionnaire to 384 passengers. A five-point Likert scale with “strongly agree” equal 5, “agree” equal 4, “undecided” equal 3, “disagree” equal 2, and “strongly disagree” equal 1 was used in the rating. Maps, descriptive statistics, tables, graphs and percentage analysis were used to summarize the data collected. This study revealed that majority of the passengers (74.5%) walk within the range of 1-400 metres to access a bus, and a total of 73.5% of the passengers waited between 1 - 20 minutes before the arrival of a bus, while 44.5% of the passengers walk to their nearest bus pick up and alight point. Furthermore, the study revealed that passengers showed satisfaction with transport price with a mean of (3.4), and were undecided on the sufficiency of buses and frequency of bus services with a mean of (3.0), resulting to the conclusion that passengers of public bus transport are not satisfied with the services provided in Zaria urban area of Kaduna state. The study therefore recommends “quality indicators” for public bus transport to be used to benchmark high quality.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/8482
dc.language.isoenen_US
dc.subjectINTRA URBAN PASSENGER,en_US
dc.subjectBUS SERVICES,en_US
dc.subjectZARIA,en_US
dc.subjectKADUNA STATE,en_US
dc.subjectNIGERIA,en_US
dc.titleTHE QUALITY OF INTRA URBAN PASSENGER BUS SERVICES IN ZARIA, KADUNA STATE, NIGERIAen_US
dc.typeThesisen_US
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A DISSERTATION SUBMITTED TO THE SCHOOL OF POSTGRADUATE STUDIES, AHMADU BELLO UNIVERSITY, ZARIA IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF A MASTER DEGREE IN TRANSPORT MANAGEMENT DEPARTMENT OF GEOGRAPHY, FACULTY OF SCIENCE AHMADU BELLO UNIVERSITY, ZARIA, NIGERIA
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