ASSESSMENT OF UTILIZATION AND SATISFACTION WITH PRIMARY HEALTHCARE SERVICES AMONG WOMEN OF CHILDBEARING AGE IN PLATEAU STATE, NIGERIA
ASSESSMENT OF UTILIZATION AND SATISFACTION WITH PRIMARY HEALTHCARE SERVICES AMONG WOMEN OF CHILDBEARING AGE IN PLATEAU STATE, NIGERIA
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Date
2023-06
Authors
FIDELIS, Jelkyes Yerse
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Abstract
Primary healthcare service in Nigeria isbeen distributed to the grassroots level in order to provide a door step access to healthcare services for individuals and families living within the rural areas of the country. Primary healthcare facilities and trained human resources are made available by the government for every local government area to serve as the first level of contact between the people and the healthcare system and to provide integrated healthcare services for health promotion in Nigeria. Utilisation of healthcare services and being satisfied with the services rendered will contribute greatly to addressing most of our existing health challenges. Hence, the purpose of this study was to assess utilization and satisfaction with primary healthcare services among women of childbearing age in Plateau State, Nigeria. To achieve this purpose a descriptive survey research design was adopted for the study. The population for this study consist of 321,506 of women of childbearing age in Plateau State. A sample of 420 women of childbearing age was used for the study. This was achieved through a multi-stage sampling procedure which comprised of stratified, simple random, systematic, purposive and proportionate sampling techniques. A researcher‘ developed questionnaire was used for data collection. Out of the 420 copies of the questionnaire distributed in the field 409 (97.4%) were retrieved and considered valid for analyses. Descriptive statistics of frequencies and percentages were used to describe the demographic characteristics of the respondents. Mean and standard deviations were used to answer the research questions. Inferential statistics of one-sample t-test was used to test formulated hypotheses1, on utilisation of primary healthcare units by women of childbearing (WCBA) age in Plateau State.2, on satisfaction with primary healthcare services among WCBA in plateau state and 3, on the types of primary healthcare services rendered to WCBA in Plateau State Primary Healthcare Units while Pearson Product Moment Correlation were used to test the formulated hypotheses 4, on the relationship between utilisation and satisfaction with PHC services among WCBA in Plateau State, Nigeria.The results of the study revealed that, utilization of healthcare services provided by Primary Health Care units for women of childbearing age in Plateau State, Nigeria is significant (p = 0.000). Satisfaction with primary healthcare services among women of childbearing age in Plateau State, Nigeria is significant (p = 0.000). Healthcare services provided by Primary Health Care centres for women of childbearing age in Plateau State, Nigeria are significant (p = 0.000). There is a significant relationship between utilization and satisfaction of primary healthcare services among women of childbearing age in Plateau State, Nigeria (p = 0.000). It was therefore concluded that women of childbearing age in Plateau state utilize health care services provided by Primary Health Care Centres. That women of child bearing age in Plateau State are satisfied with healthcare services rendered at the primary health centres. Based on the following conclusions, it was recommended thathealth educators should intensify their enlightenment/education campaigns on Maternal and child care so as to encourage women of child bearing age in the state to sustain the existing utilization of health care services provided by primary health care centres in the state, all the Hypotheses were tested at 0.05 level of significance.
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A DISSERTATION SUBMITTED TO THE SCHOOL OF POSTGRADUATE STUDIES, AHMADU BELLO UNIVERSITY ZARIA, IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MASTER DEGREE IN HEALTH EDUCATION DEPARTMENT OF HUMAN KINETICS AND HEALTH EDUCATION, FACULTY OF EDUCATION, AHMADU BELLO UNIVERSITY, ZARIA, NIGERIA