ORGANIZATIONAL APPROACH TO TOTAL QUALITY MANAGEMENT IN NIGERIA
ORGANIZATIONAL APPROACH TO TOTAL QUALITY MANAGEMENT IN NIGERIA
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Date
2006-10
Authors
AIYETAN, Tolutope Oluwatosin
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Abstract
This study is an attempt to examine the concept of Total Quality
Management vis-a.-vis the level of awareness and implementation in
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Nigeria. The research further focuses on the approach adopted by
organisations that has implemented the concept and the rate of success
achieved. The issue of quality certification, in terms of the ISO 9000 and
14000 series, are also examined.
From this research work with emphasis from Diamond Bank PIc we are
able to ascertain the level of awareness of TQM in the organization. The
management staff middle cadre to top management staff of the
organization's awareness and the success tale in the bank is very high. We
were able to ascertain that TQM is a very good management function and
has helped in improvement of the organization. Even though the level of
awareness of ISO 9000 and 14000 by member of staff is not very high
but TQM has improved the organization effectiveness and efficiency both
to external and internal customers of the bank.
The study led to a number of conclusions: While many top executives of
organisations in Nigeria are aware of TQM, the level of actual
implementation is very low. Most organisations that have implemented
TQM engaged the services of external consultants and the success rate
have been high. The efforts to get Quality standards certification in terms
of ISO 9000 and 14000 series are almost non-existent
Description
BEING A PROJECT SUBMITTED TO THE POST GRADUATE SCHOOL OF
AHMADU BELLO UNIVERSITY, ZARIA. IN PARTIAL FULFILLMENT OF
THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF MASTER IN
BUSINESS ADMINISTRATION (MBA)
DEPARTMENT OF BUSINESS ADMINISTRATION,
FACULTY OF ADMINISTRATION,
AHMADU BELLO UNIVERSITY, ZARIA.
OCTOBER, 2006
Keywords
ORGANIZATIONAL APPROACH,, TOTAL QUALITY MANAGEMENT,, NIGERIA.