COMMUNICATION SYSTEM AND STAFF PERCEPTION OF COMMUNICATION IN AHMADU BELLO UNIVERSITY ZARIA
COMMUNICATION SYSTEM AND STAFF PERCEPTION OF COMMUNICATION IN AHMADU BELLO UNIVERSITY ZARIA
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Date
1989-03
Authors
MNGUECHIA SAROR, JUDITH
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Abstract
Communication as a process intended for conveying
information, instructions, advice, feelings, opinions and
facts correctly and accurately from one person to another or
groups of people is a central concept in university administration.
This study is a first attempt aimed at critically
assessing the existing communication system in Ahmadu Bello
University to ascertain the extent it is adequate or not; to
what extent the techniques employed are modern or out-dated:
and to make appropriate recommendations.
The study is about communication systems in Ahmadu
Bello University. It covers the period of 26 years, i.e.
since the inception of Ahmadu Bello University up to 1988.
The sample studied is chosen from faculty of administration,
the registry and the main library. The purpose was to
ensure that the academic, professional, administrative,
rntermediate and junior staff were represented.
Data for the study was obtained mainly through
questionnaires and official documents.
The major findings of the study are that:
1. University official publications are useful to the
academic, professional, administrative, intermediate
and junior staff. However, most of them do
not possess copies because they have never been
given one
2. Consequences of non-possession of copies of
publications are largely ignorance of their
contents and nonchalant attitude towards them.
3. Channels and contents of communication identified
include:
i. Communication from boss to subordinates is
mostly written instructions, advice, orders
and reprimands in that order.
ii. communication between colleagues is mostly
oral advice, instructions and caution.
iii. communication from subordinates to the boss
consists mainly of oral information given any
time they believe that the boss needs it.
iv. communication that subordinates use for dayto-
day function comes mostly from the boss,
colleagues in the same department, colleagues
in other departments and intermediate and
junior staff regulations, in that order,
v. most senior staff obtain knowledge for conditions
of service from the regulations
governing appointment of senior staff at
Ahmadu Bello University,
vi. most intermediate and junior staff obtain
knowledge for on-coming events from the
Bulletin
Description
A thesis submitted to the Postgraduate School,
Ahmadu Bello University, Zaria in Partial
fulfilment of the requirements for
the Degree of Master in Public
Administration.
Department of Public Administration
Faculty of Administration-
Ahmadu Bello University,
Zaria.
March, 1989
Keywords
COMMUNICATION,, STAFF PERCEPTION,, COMMUNICATION,, IN AHMADU BELLO UNIVERSITY ZARIA