UTILISATION OF SECRETARIES' OFFICE SKILLS BY PRIVATE AND PUBLIC EMPLOYERS
UTILISATION OF SECRETARIES' OFFICE SKILLS BY PRIVATE AND PUBLIC EMPLOYERS
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Date
1998-12
Authors
OLUKAMISISOWUNMI, DADA (MISS)
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Abstract
The main purpose of this study is to assess the utilisation of secretaries'
office skills by private and public employers of secreiaries. The population the
study consisted of 120 private organizations ancl 85 public orgariizations out of
which a sample of 85 private and 64 public organizat on were drawm.
In drawing the sample, the researcher made use of the random sampling
technique i.e the table of one thousand (1000) digits (Afolabi 1993)
The research instrument was designed to accomodate twenty (20) dfferent
skills. The questionnairers were administered to privite and public employers of
secretaries that were selected. The samples for the study consisted of 85 private
organisations and 64 public organisations. In effect a total of 149 respondents were
used in the final analysis of the study.
The study covered six zones (formed by the researcher) of private
organisations in the state where there is concentration of companies such as banks
and insurance and financial institutions, and also the lifteen Local Governments in
the state where the public organisations are located.
The following hypotheses were postulated:
1. There is no significant difference in the degree of utilisation of keyboarding
skills between private and public employers.
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2. There is no significant difference in the degree of utilisation of stenographic
skills between privte and public employers.
3. There is no significant difference in the degree of utilisation of
communication skills between private and pubic employers.
The hypotheses postulated were tested using (student t) test and all the three
hypotheses were rejected.
The findings showed that employers in private organisations made the most
use of secretaries' office skills. As revealed in the literature review and a result of
the finding, the reason for this is because the employers in private organisations are
expected to produce high results and maximise profits In effect the private
organisations were found to be well equipped with the necessary gadgets and
equipment to work with. As a result, the secretaries' office skills are mostly utilised
since well-qualified secretaries are employed and also rated very highly. This is not
so with the public organisations where many secretaries were employed to fill few
positions and because their earnings depend on their allocations rather than earned
profit.
Some of the recommendations included:
i. Training courses for officers in public organisations should include an
appreciation of the role of secretaries. This is to enable them fully utilise
secretaries' office skills,
ii. Workshops and Seminars should be organised lor the employers of labour in
public organisation so that they can know the potentialities which the
secretaries are endowed with and the likely benefits that can be derived from
having them around,
iii.Where a job requires a copy typist, then a highly skilled secretary should not be
employed for it, since the secretary will be wasting he r talents and will probably be
frustrated in the process.
iv. Individual bosses should take the time to sit down with their secretaries and
work out jointly how many tasks could effectively be delegated to the latter.
It is hopeful that the study would contribute significantly in helping
employers of labour in public and private organisation1; make the optimum use of the
secretaries' office skills.
Description
A THESIS SUBMITTED TO THE POSTGRADUATE SCHOOL,
AHMADU BELLO UNIVERSITY, ZARIA, NIGERIA IN PARTIAL
FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF
MASTER OF EDUCATION (BUSINESS E D U C A T I O N )
DEPARTMENT OF VOCATIONAL AND TECHNICAL EDUCATION
FACULTY OF EDUCATION
AHMADU BELLO UNIVERSITY, ZARIA
DECEMBER, 1998
Keywords
UTILISATION, SECRETARIES' OFFICE, SKILLS, PRIVATE, PUBLIC, EMPLOYERS